How do I know what operating system I have and how do I update?

Use the following steps that correspond to your operating system (OS) type to find out your OS version and how to update.

iOS

  • To find your OS version:
    1. On your device, open the "Settings" app
    2. Tap "General"
    3. Tap "About"
    4. Find the row titled "Version" and note the number
      *Find out if your OS version is supported by checking the requirements here

  • To update your OS:
    1. Open the "Settings" app
    2. Tap "General"
    3. Tap "Software Update"
    4. If an update is available, it will be shown and you can tap "Install Now" to being the download and installation

Android

  • To find your OS version:
    1. On your device, open the "Settings" app
    2. Tap "About phone" or "About tablet"
    3. Tap "Software information"
    4. Find the row titled "Android version" and note the number
      *Find out if your OS version is supported by checking the requirements here

  • To update your OS:
    1. Open the "Settings" app
    2. Tap "About phone" or "About tablet"
    3. Tap "System updates"
    4. Tap the "Check now" button
    5. If there is an update available, the update will begin downloading to your device
    6. Once it downloads, it will be shown and you can tap "Restart & install" to installation
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